Shipping & In Store Pick Up Policy

IN STORE PICK UP POLICY

We occasionally allow in store pick up and will make this option available at checkout. All in store pick up orders must be picked up by the date and time in your in store pick up notification email. In the event your order has not picked up you will receive a ONE time shipping invoice that must be paid in full within 48 hours of receiving. Should your shipping invoice remain unpaid after 48 hours, your order will be cancelled and refunded in the form of a ShadedbyShanell GIFT CARD OR ShadedbyShanell STORE CREDIT. You will be notified via email of your cancellation and refund.​

Please bring a VALID photo ID (Driver's License, Passport, or State ID) & confirmation email when picking up your order. Should you fail to provide a photo ID, your in store pick up order will be refunded to the payment method selected at checkout. No exceptions.

SHIPPING POLICY

All orders are available to ship within 1-2 business days, unless otherwise stated. Some orders will be shipped same day or within 2-3 business days during peak times (major holidays, etc). We currently ship with USPS and provide multiple shipping options* (We ship to all 51 states in the US, Mexico, & Canada).

Any orders placed on Friday, Saturday and|or Sunday or any U.S. national holiday, in addition to February 6th, will be shipped the next business day.​

Though Priority Mail Express is available during checkout, we want to make sure we can fulfill your request as quickly as possible. If a rush order is needed, please send an email to: info@shadedbyshanell.com before placing your order. (Be sure to include: "Rush order" in the subject line) - we cannot guarantee all rush order requests will be honored due to demand and other circumstances. You should receive a response within a few hours; however, during peak times please give us up to 24 hours to respond. If a Priority Mail Express order is placed before emailing us and is not shipped by the time needed, you assume all responsibility for your package - no refunds or cancelations will be given.

ShadedbyShanell is not responsible for your package(s) once you receive your shipping confirmation email - this signifies your package(s) is in the possession of USPS. For any shipping questions, other than your tracking number, please contact USPS directly. If your package is lost|stolen, please contact USPS directly to file a claim. ShadedbyShanell will not contact USPS or SHIPPED on your behalf. We will happily provide you with your tracking number and any additional information that is needed to file your claim. ShadedbyShanell is not responsible for mishandled packages (damaged|opened, etc.,) during transit.

ShadedbyShanell is not responsible for incorrect address input during checkout. We will send your package to the address that was provided to us via your order. In the event your package is returned to us due to an incorrect address, we will send you an invoice for a re-shipment fee of $20 plus costs to reship your package. (These costs varies & are calculated by USPS.) If the invoice is not paid within 24 hours of being sent, your order will be cancelled and your refund will be issued in the form of a STORE CREDIT minus original shipping costs. Store credits do not expire. If a store credit is not available, you will receive your refund in the form of a ShadedbyShanell Gift Card that does not expire.

If your order is delivered to the incorrect address, we do not assume the responsibility of contacting USPS or filing a claim. Please be sure to enter the correct address (apartment|unit number included - if applicable), during checkout.

Any packages returned to us without approval will be returned to sender and no refund will be issued.

​Note: International orders may be required to pay sales tax, duty and|or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges will differ depending on the country and state of the shipping address. We strongly suggest contacting your local customs office if you are unsure of applicable taxes and customs fees. ShadedbyShanell is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

*Subject to change at anytime.